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Adaptive Living, Inc. Policies

 

Adaptive Living, Inc. Conditions of Use

The Adaptive Living Store website is a provided service to our clients by Adaptive Living, Inc. The Adaptive Living Store is committed to protecting the privacy of visitors to our website.

Client Service

Commitment to Satisfaction
The Adaptive Living Store is committed to integrity, providing a high level of service and satisfaction to our clients. Our Modification Specialists are here to serve you Monday thru Friday, 9:00 am – 5:00 pm Central Standard Time. We can be contacted by email at Service@AdaptiveLivingStore.com or phone 314-845-7816 or 1-877-447-7816.

Privacy Policy

Collected Information
When you purchase products from The Adaptive Living Store, we collect information such as your name, telephone number, e-mail address, password, billing and shipping address, product selections, credit card or other payment information.

Cookies and Other Technologies
We collect anonymous information through the use of technologies, one of which is called "cookies". A cookie is an element of data that the Web site can send to your browser, which may be stored on your hard drive. Cookies may last for a single session or may span multiple sessions (up to 30 days). Most shopping cart software will use cookies to track shopping cart activity and keep items in your cart if you are unable to complete your shopping within one session.

Information Facts
The Adaptive Living Store does not sell, trade or rent personal information about its’ website clients, nor do we disclose this information with parties not authorized to receive this information. We use the information we collect for the purposes of fulfilling orders, order status reports, and client communication purposes. We use manufacturers and suppliers to help process and fulfill orders and to manage warranties. We supply them only the information needed for them to perform their duties.

The information we collect about the domain name of the server from which the user is visiting is used to determine the number of clients to our site each day. The e-mail addresses provided by clients are used to respond to the requests for information, customer service, and order fulfillment. E-mail addresses provided when subscribing to e-mail newsletters are used only to distribute the newsletters via email to subscribers.

Client Consent
By using our website, the clients consent to the collection and use of the information discussed above by Adaptive Living, Inc. Changes in this policy will be posted on this page so that you may always be aware of what information is being collected, how it is being used, and under what circumstances it is being disclosed.

SSL Data Collection & Security

The Adaptive Living Store is secure and reliable. We use the latest in Secure Socket Layer (SSL) technology during order process and within the Order Management System. We collect the personal data that you volunteer upon registration or purchase of products. All information collected via our website is encrypted before transmission using a Secure Sockets Layer certificate. An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key. A certificate serves as an electronic "passport" that establishes an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser accesses the server’s digital certificate and establishes a secure connection.

PCI Compliant

All credit cards are encrypted within the database itself. Our ecommerce system conforms with credit card companies PCI security standards and the network is scanned nightly by a third party security auditing company, Trust Guard, which scans the network daily looking for vulnerabilities. Sensitive information is always transferred over a secure protocol (https).

You may browse our Web site, without disclosing any personal information. Within these areas we only collect and store the information that is automatically recognized by the Web server, such as your IP address and files you request from the server.

While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. All of our client information is restricted in our office and are password protected on our network. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices.

Cancellation & Return Policies

Orders placed on AdaptiveLivingStore.com cannot be canceled online.
To cancel orders, please call Our Toll-Free Number 1-877-447-7816.

Typically, once your order is placed online, your order is processed right away. For that reason, it's likely that your order has already shipped. In that case, you will need to contact the Adaptive Living Store directly at 1-877-447-7816 to determine your order’s eligibility for cancellation or return.

A cancellation fee of 25% may be applied if cancellation occurs prior to shipment. If cancellation occurs after shipment, please see Return Policy.

Please note:
By law, hygiene-related products (e.g., slings, mattresses, shower chairs, portable commodes, etc.). cannot be returned or refunded. Due to this fact, we recommend that you discuss your specific needs with an Adaptive Living Representative and your personal healthcare professional(s) BEFORE purchasing any hygienic product.

Please note: The Adaptive Living Store can not cancel, return or refund custom order items.

Please note: The Adaptive Living Store provides select products that are not eligible for return, exchange or refund.

To return eligible products to the Adaptive Living Store, you'll need to request a Return Merchandise Authorization (RMA) number by contacting Customer Service 1-877-447-7816. Please have the following information for The Adaptive Living Store Representative:

  • Customer name
  • Order number
  • Item serial number(s)
  • The number of items being returned
  • Whether the product box has been opened
  • Nature of the problem or reason for the request to return.

In general, the Adaptive Living Store accepts returns on non-custom and non-hygienic products from select** manufacturers within 15 days of order date. However, the Adaptive Living Store reserves the right to authorize product returns beyond 15 days from the order date. IF the product is accepted for return after 15 days, credit will be issued toward FUTURE PURCHASES ONLY. Returned products must be received undamaged and in their original unopened package. Original shipping charges are not refunded on returned products. The Customer is responsible for all return shipping charges back to either the Adaptive Living Store or respective manufacturer(s). A 25% - 75% restocking fee may apply.**

**Please be aware that specific manufacturers have more restrictive return policies.

Eligible returns within 15 days from order date may be for refund, exchange or credit at the Adaptive Living Store’s discretion. If your return product is eligible for return or exchange, we will post a credit to your account or issue a refund or exchange after the product has been received in its original unopened package, inspected and deemed resalable at its original price. Please Note: Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. If you paid for your order with a check, a refund check will be issued to you within 15 business days from the date the returned product has been received, inspected and deemed eligible for return by either the Adaptive Living Store or the respective manufacturer(s).

Please check all shipments immediately for possible damage. If a shipment is damaged, please notify the carrier personnel upon delivery and refuse the package, if possible and notify The Adaptive Living Store. If the carrier is not available, call 1-877-447-7816 within 48 hours to report. The Adaptive Living Store will work to resolve the damaged item with replacement.

Payment Options
We accept Visa, MasterCard, Discover & American Express at no additional charge. Clients may pay by check or money order for orders placed over the phone. The order will be processed approximately 10 business days following the receipt of the check or money order.

Please Note: Prices are subject to change without notice. For all prices, pictures and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors in advertisements.

Feedback
The Adaptive Living Store welcomes your questions and comments about our services and privacy. Please send your comments via e-mail to Service@AdaptiveLivingStore.com.

Website Links
We have resource website links available for our clients. Once you link to another site, you are subject to the privacy policy of that new site.